Products
General Conditions
Products
These General Conditions regulate the purchase of products offered on the website www.elenacasanova.es owned by ELENA CASANOVA PUIG (hereinafter, ELENA CASANOVA).
The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notice, therefore, it is advisable to carefully read their content before proceeding to purchase any of the products offered.
1. IDENTIFICATION
[COMPANY NAME], in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:
- Its company name is: ELENA CASANOVA PUIG
- Her trade name is: ELENA CASANOVA
- Its tax identification number (CIF) is: 77738213F
- Its registered office is located at: Cardona, 91 3-4, 08242 Manresa (Barcelona)
2. COMMUNICATIONS
To contact us, we offer several contact methods, which we detail below:
- Phone.: 663 072 074
- email: contact@elenacasanova.es
- Postal address: Crta. Cardona, 91 3-4, 08242 Manresa (Barcelona)
All notifications and communications between users and ELENA CASANOVA will be considered effective, for all purposes, when made through any of the means detailed above.
3. PRODUCTS
4. AVAILABILITY AND REPLACEMENTS
PRODUCTS
ELENA CASANOVA aims to guarantee the availability of all products advertised on www.elenacasanova.es. However, if any requested product is unavailable or out of stock, the customer will be informed as soon as possible using the contact method they provided.
If the product is not available, and the consumer has been informed of this, ELENA CASANOVA may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.
In the event that all or part of the order is unavailable, and the customer rejects the replacement products, the previously paid refund will be made by bank transfer.
If ELENA CASANOVA unjustifiably delays in returning the amounts paid, the consumer may claim double the amount owed.
5. PURCHASE AND/OR CONTRACTING PROCESS
To make any purchase on www.elenacasanova.es, the customer must be of legal age.
In addition, the client will need to register at www.elenacasanova.es through a data collection form in which ELENA CASANOVA is provided with the information necessary for the contract; data that in any case will be truthful, accurate and complete about their identity and that the client must expressly consent to by accepting the privacy policy of ELENA CASANOVA.
It is also recommended that the customer print and/or save a copy on a durable medium of the terms and conditions of sale when placing their order, as well as the receipt sent by ELENA CASANOVA by email.
BILLING
Junto con su pedido, recibirá la correspondiente factura.
For this purpose, the client consents to receiving the invoice electronically. The client will receive it by email in PDF format. The client may revoke this consent at any time by sending an email to contact@elenacasanova.es to receive a paper copy of the invoice.
6. DELIVERY
PRODUCTS
The order will be delivered to the address designated by the customer at the time of contracting according to the chosen method.
The delivery area includes the following zones: Peninsula and Balearic Islands.
DELIVERY METHODS AND TIMES
- Transport:
As a general rule, packages are shipped within 48 hours of receiving payment, with tracking and no signature required upon delivery. If you prefer registered mail, an additional charge will apply. Please contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging fees, as well as postage. Handling fees are fixed, while shipping costs may vary depending on the total weight of the package. We recommend grouping all your items into a single order. We cannot combine two separate orders, and shipping costs will be applied to each order individually. We are not responsible for any damage your package may sustain after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
7. PRICES, EXPENSES AND TAXES
The prices of the products listed on www.elenacasanova.es will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except in the case of printing errors and regardless of the destination of the order.
PRODUCTS
The final prices of all products (and, where applicable, the final prices per unit of measure, when required), along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the www.elenacasanova.es catalog.
- The products do not include VAT.
- The VAT rate is 21%.
Product prices may change at any time. In this case, the price applied will be the one in effect on the date the order is placed. In any event, the final cost will be communicated to the customer during the online checkout process before they finalize their purchase.
8. PAYMENT METHODS
We offer these payment methods:
- By credit or debit card
You can make your payment immediately through our bank’s secure SSL payment gateway. If it becomes necessary to process any returns or order cancellations, the refund will be issued to the same payment card. - By bank transfer
Payment can be made by cash deposit or bank transfer. When making the transfer, please include the customer’s name and order number.
9. RETURNS AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to withdraw from the contract during a maximum period of 14 calendar days without needing to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.
This right of withdrawal does not apply, among others, to:
- Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that ELENA CASANOVA cannot control.
- Contracts for the supply of products made to the consumer’s specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire rapidly.
- Supply of sealed goods that cannot be returned for health or hygiene reasons.
- Supply of goods that, after delivery, have been mixed with other goods.
PRODUCTS
The customer will have a maximum period of 14 calendar days from the day of receipt of the goods or product requested to inform ELENA CASANOVA about their desire to withdraw from the contract.
Withdrawal implies that ELENA CASANOVA will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions indicated above).
During this period, the consumer will inform ELENA CASANOVA of their decision to withdraw from the contract by filling out the form at the end of this document and sending it to ELENA CASANOVA’s email address.
ELENA CASANOVA will communicate to the consumer, in a durable medium, an acknowledgment of receipt of said withdrawal.
To return a product, it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.
Once we receive your request, we will contact you to provide details of the return.
Right of withdrawal: Return shipping costs will be borne by the consumer.
Non-conformity: If the product is defective or does not conform to the description, the return shipping costs will be borne by the seller.
The seller may not refund return shipping costs if the consumer has chosen a more expensive shipping method than the cheapest one available.
10. WARRANTY
Products purchased through www.elenacasanova.es are covered by a manufacturer’s warranty period from the date of purchase, which covers possible manufacturing defects in the product, as well as any breakdowns that occur during that period.
According to the manufacturer.
Consumable products, defects caused by misuse or improper handling, connection to an electrical network other than the one indicated, incorrect installation, or defects resulting from any external cause are excluded from the guarantees.
For durable goods, the consumer shall have the right to adequate technical service and the availability of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the price of the spare parts being increased when applied to repairs.
To find out what steps to take in case of problems or breakdowns with a product, you can contact:
- Contact ELENA CASANOVA’s Customer Service at the phone number 663 072 074
To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.
If, however, the purchased product does not work correctly, you should immediately contact the manufacturer’s customer service and technical support, or, if applicable, the representative or distributor.
Technical services will usually require you to provide the following information:
- Invoice number.
- Identification of the specific model.
- Serial number.
OBSERVATIONS
Collection and shipping costs are the responsibility of the customer.
11. LIABILITY AND EXEMPTION FROM LIABILITY
The consumer and user has the right to repair of the product, its replacement, a price reduction or termination of the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.
If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both of which are free of charge for the consumer, and which will be carried out within a reasonable time frame depending on the nature of the products and the purpose for which they were intended.
If, after the repair is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.
12. CUSTOMER SERVICE AND COMPLAINTS
To file any complaint or claim with ELENA CASANOVA, the customer must contact the customer service department either by phone at 663 072 074 or via email at contact@elenacasanova.es
In accordance with the EU Regulation on Online Dispute Resolution for Consumer Disputes and pursuant to Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/
13. APPLICABLE LEGISLATION
These terms and conditions shall be governed by current Spanish legislation.
The language used will be Spanish.
