{"id":988882,"date":"2026-09-24T15:54:35","date_gmt":"2026-09-24T13:54:35","guid":{"rendered":"https:\/\/elenacasanova.es\/general-conditions\/"},"modified":"2026-09-25T10:05:08","modified_gmt":"2026-09-25T08:05:08","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/elenacasanova.es\/en\/general-conditions\/","title":{"rendered":"General Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988882\" class=\"elementor elementor-988882 elementor-988814\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2a8304 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4b2a8304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce3f5c1 elementor-widget elementor-widget-heading\" data-id=\"6ce3f5c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">General Conditions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-6d5adb70 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6d5adb70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Products<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b238fa1 elementor-hidden-desktop elementor-hidden-tablet e-flex e-con-boxed e-con e-parent\" data-id=\"b238fa1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e500d80 e-con-full e-flex e-con e-child\" data-id=\"e500d80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53788fe elementor-widget elementor-widget-spacer\" data-id=\"53788fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d58837 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0d58837\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-a453f97 elementor-widget elementor-widget-text-editor\" data-id=\"a453f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Products<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f27722 elementor-widget elementor-widget-spacer\" data-id=\"4f27722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fa87a7 e-flex e-con-boxed e-con e-parent\" data-id=\"1fa87a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7312f30 e-con-full e-flex e-con e-child\" data-id=\"7312f30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-0b3138a elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0b3138a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDOWNLOAD FORMS: <a href=\"https:\/\/elenacasanova.es\/wp-content\/uploads\/2026\/09\/Formulario-Desistimiento_Elena-Casanova.pdf\" download=\"Formulario-Desistimiento_Elena-Casanova.pdf\"><span style=\"text-decoration: underline;\">DESISTIMIENTO<\/span><\/a> | <span style=\"text-decoration: underline;\"><a href=\"https:\/\/elenacasanova.es\/wp-content\/uploads\/2026\/09\/Formulario-Reclamaciones_Elena-Casanova.pdf\" download=\"Formulario-Reclamaciones_Elena-Casanova.pdf\">RECLAMACIONES<\/a><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-6c1d4ec elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6c1d4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These General Conditions regulate the purchase of products offered on the website <a href=\"http:\/\/elenacasanova.es\/en\/\"><strong>www.elenacasanova.es <\/strong><\/a>owned by ELENA CASANOVA PUIG (hereinafter, ELENA CASANOVA).<\/p><p>The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.<\/p><p>These General Conditions may be modified without prior notice, therefore, it is advisable to carefully read their content before proceeding to purchase any of the products offered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0534e1a elementor-widget elementor-widget-spacer\" data-id=\"0534e1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e9cf1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e8e9cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. IDENTIFICATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-2ac4001 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2ac4001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>[COMPANY NAME], in compliance with Law 34\/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:<\/p><ul><li>Its company name is: ELENA CASANOVA PUIG<\/li><li>Her trade name is: ELENA CASANOVA<\/li><li>Its tax identification number (CIF) is: 77738213F<\/li><li>Its registered office is located at: Cardona, 91 3-4, 08242 Manresa (Barcelona)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6a5ba3 e-flex e-con-boxed e-con e-parent\" data-id=\"b6a5ba3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-017dddd e-con-full e-flex e-con e-child\" data-id=\"017dddd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3007843 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3007843\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. COMMUNICATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-1f08ecf elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1f08ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To contact us, we offer several contact methods, which we detail below:<\/p><ul><li>Phone.: 663 072 074<\/li><li>email: <a href=\"mailto:contact@elenacasanova.es\">contact@elenacasanova.es<\/a><\/li><li>Postal address: Crta. Cardona, 91 3-4, 08242 Manresa (Barcelona) <\/li><\/ul><p>All notifications and communications between users and ELENA CASANOVA will be considered effective, for all purposes, when made through any of the means detailed above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59577d6 e-flex e-con-boxed e-con e-parent\" data-id=\"59577d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-26e638d e-con-full e-flex e-con e-child\" data-id=\"26e638d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf48eca elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bf48eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-25db9b0 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"25db9b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe products offered, along with their main features and price, appear on the screen.\n\nELENA CASANOVA reserves the right to decide, at any time, which products and\/or services are offered to Customers. Therefore, ELENA CASANOVA may add new products and\/or services to its current offerings at any time. Likewise, ELENA CASANOVA reserves the right to withdraw or discontinue offering any of its products at any time and without prior notice.  \n\nAll of this is without prejudice to the fact that the acquisition of any of the products may only be done through the subscription or registration of the USER, granting by ELENA CASANOVA to the interested party a User name and a password, which will identify and enable him personally to have access to the products.\n\nOnce inside <strong><a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a><\/strong> and in order to access the purchase of the different products, the User must follow all the instructions indicated in the purchase process, which will imply reading and accepting all the general and specific conditions set out in <a href=\"http:\/\/elenacasanova.es\/en\/\"><strong>www.elenacasanova.es<\/a><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c0c58f e-flex e-con-boxed e-con e-parent\" data-id=\"8c0c58f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1da3daf e-con-full e-flex e-con e-child\" data-id=\"1da3daf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b655b7 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0b655b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. AVAILABILITY AND REPLACEMENTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-754c343 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"754c343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><em>PRODUCTS<\/em><\/span><\/p><p>ELENA CASANOVA aims to guarantee the availability of all products advertised on <a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a>. However, if any requested product is unavailable or out of stock, the customer will be informed as soon as possible using the contact method they provided. <\/p><p>If the product is not available, and the consumer has been informed of this, ELENA CASANOVA may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.<\/p><p>In the event that all or part of the order is unavailable, and the customer rejects the replacement products, the previously paid refund will be made by bank transfer.<\/p><p>If ELENA CASANOVA unjustifiably delays in returning the amounts paid, the consumer may claim double the amount owed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45ba495 e-flex e-con-boxed e-con e-parent\" data-id=\"45ba495\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29f38f1 e-con-full e-flex e-con e-child\" data-id=\"29f38f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1fb12 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0d1fb12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. PURCHASE AND\/OR CONTRACTING PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-78b8fe6 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"78b8fe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To make any purchase on <strong><a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a><\/strong>, the customer must be of legal age.<\/p><p>In addition, the client will need to register at <strong>www.elenacasanova.es<\/strong> through a data collection form in which ELENA CASANOVA is provided with the information necessary for the contract; data that in any case will be truthful, accurate and complete about their identity and that the client must expressly consent to by accepting the privacy policy of ELENA CASANOVA.<\/p><p>It is also recommended that the customer print and\/or save a copy on a durable medium of the terms and conditions of sale when placing their order, as well as the receipt sent by ELENA CASANOVA by email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-515da51 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"515da51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><em>BILLING<\/em><\/span><\/p><p>Junto con su pedido, recibir\u00e1 la correspondiente factura.<\/p><p>For this purpose, the client consents to receiving the invoice electronically. The client will receive it by email in PDF format. The client may revoke this consent at any time by sending an email to <a href=\"mailto:contact@elenacasanova.es\">contact@elenacasanova.es<\/a> to receive a paper copy of the invoice.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5afc2be e-flex e-con-boxed e-con e-parent\" data-id=\"5afc2be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6422906 e-con-full e-flex e-con e-child\" data-id=\"6422906\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dddf256 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"dddf256\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-b05a4aa elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b05a4aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><em>PRODUCTS<\/em><\/span><\/p><p>The order will be delivered to the address designated by the customer at the time of contracting according to the chosen method.<\/p><p>The delivery area includes the following zones: Peninsula and Balearic Islands.<\/p><p><span style=\"text-decoration: underline;\"><em>DELIVERY METHODS AND TIMES<\/em><\/span><\/p><ol><li>Transport:<\/li><\/ol><p>As a general rule, packages are shipped within 48 hours of receiving payment, with tracking and no signature required upon delivery. If you prefer registered mail, an additional charge will apply. Please contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.   <\/p><p>Shipping costs include handling and packaging fees, as well as postage. Handling fees are fixed, while shipping costs may vary depending on the total weight of the package. We recommend grouping all your items into a single order. We cannot combine two separate orders, and shipping costs will be applied to each order individually. We are not responsible for any damage your package may sustain after shipment, but we do our best to protect all fragile items.    <\/p><p>The boxes are large and your items will be well protected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10cad1a e-flex e-con-boxed e-con e-parent\" data-id=\"10cad1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46dc03a e-con-full e-flex e-con e-child\" data-id=\"46dc03a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1132b89 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1132b89\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. PRICES, EXPENSES AND TAXES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-9455273 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9455273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The prices of the products listed on <strong><a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a><\/strong> will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except in the case of printing errors and regardless of the destination of the order.<\/p><p><span style=\"text-decoration: underline;\"><em>PRODUCTS<\/em><\/span><\/p><p>The final prices of all products (and, where applicable, the final prices per unit of measure, when required), along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the <strong><a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a><\/strong> catalog.<\/p><ul><li>The products do not include VAT.<\/li><li>The VAT rate is 21%.<\/li><\/ul><p>Product prices may change at any time. In this case, the price applied will be the one in effect on the date the order is placed. In any event, the final cost will be communicated to the customer during the online checkout process before they finalize their purchase.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60b0aa6 e-flex e-con-boxed e-con e-parent\" data-id=\"60b0aa6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-02e68da e-con-full e-flex e-con e-child\" data-id=\"02e68da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-579071a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"579071a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. PAYMENT METHODS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-2d0ebef elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2d0ebef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer these payment methods:<\/p><ol><li><strong>By credit or debit card<\/strong><br><br>You can make your payment immediately through our bank&#8217;s secure SSL payment gateway. If it becomes necessary to process any returns or order cancellations, the refund will be issued to the same payment card.  <br><br><\/li><li><strong>By bank transfer<\/strong><br><br>Payment can be made by cash deposit or bank transfer. When making the transfer, please include the customer&#8217;s name and order number. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a907b6 e-flex e-con-boxed e-con e-parent\" data-id=\"1a907b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2171184 e-con-full e-flex e-con e-child\" data-id=\"2171184\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e72f58 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4e72f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. RETURNS AND WITHDRAWAL POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-8c6068d elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8c6068d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to the regulations, the consumer and user will have the right to withdraw from the contract during a maximum period of 14 calendar days without needing to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1\/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.<\/p><p>This right of withdrawal does not apply, among others, to:<\/p><ul><li>Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that ELENA CASANOVA cannot control.<\/li><li>Contracts for the supply of products made to the consumer&#8217;s specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire rapidly.<\/li><li>Supply of sealed goods that cannot be returned for health or hygiene reasons.<\/li><li>Supply of goods that, after delivery, have been mixed with other goods.<\/li><\/ul><p><span style=\"text-decoration: underline;\"><em><br>PRODUCTS<\/em><\/span><\/p><p>The customer will have a maximum period of 14 calendar days from the day of receipt of the goods or product requested to inform ELENA CASANOVA about their desire to withdraw from the contract.<\/p><p>Withdrawal implies that ELENA CASANOVA will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions indicated above).<\/p><p>During this period, the consumer will inform ELENA CASANOVA of their decision to withdraw from the contract by filling out the form at the end of this document and sending it to ELENA CASANOVA&#8217;s email address.<\/p><p>ELENA CASANOVA will communicate to the consumer, in a durable medium, an acknowledgment of receipt of said withdrawal.<\/p><p>To return a product, it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.<\/p><p>Once we receive your request, we will contact you to provide details of the return.<\/p><p><strong>Right of withdrawal:<\/strong> Return shipping costs will be borne by the consumer.<\/p><p><strong>Non-conformity:<\/strong> If the product is defective or does not conform to the description, the return shipping costs will be borne by the seller.<\/p><p>The seller may not refund return shipping costs if the consumer has chosen a more expensive shipping method than the cheapest one available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8709933 e-flex e-con-boxed e-con e-parent\" data-id=\"8709933\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-92b274b e-con-full e-flex e-con e-child\" data-id=\"92b274b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682c211 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"682c211\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. WARRANTY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-b7bd2c2 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b7bd2c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Products purchased through <strong><a href=\"http:\/\/elenacasanova.es\/en\/\">www.elenacasanova.es<\/a><\/strong> are covered by a manufacturer&#8217;s warranty period from the date of purchase, which covers possible manufacturing defects in the product, as well as any breakdowns that occur during that period.<\/p><p>According to the manufacturer.<\/p><p>Consumable products, defects caused by misuse or improper handling, connection to an electrical network other than the one indicated, incorrect installation, or defects resulting from any external cause are excluded from the guarantees.<\/p><p>For durable goods, the consumer shall have the right to adequate technical service and the availability of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the price of the spare parts being increased when applied to repairs.<\/p><p>To find out what steps to take in case of problems or breakdowns with a product, you can contact:<\/p><ul><li>Contact ELENA CASANOVA&#8217;s Customer Service at the phone number 663 072 074<\/li><\/ul><p>To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.<\/p><p>If, however, the purchased product does not work correctly, you should immediately contact the manufacturer&#8217;s customer service and technical support, or, if applicable, the representative or distributor.<\/p><p>Technical services will usually require you to provide the following information:<\/p><ul><li>Invoice number.<\/li><li>Identification of the specific model.<\/li><li>Serial number.<\/li><\/ul><p><span style=\"text-decoration: underline;\"><em><br>OBSERVATIONS<\/em><\/span><\/p><p class=\"ParrafoJustificado\">Collection and shipping costs are the responsibility of the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0b1caf e-flex e-con-boxed e-con e-parent\" data-id=\"f0b1caf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-893df7e e-con-full e-flex e-con e-child\" data-id=\"893df7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14ba28e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"14ba28e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. LIABILITY AND EXEMPTION FROM LIABILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-82901e7 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"82901e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"ParrafoJustificado\">The consumer and user has the right to repair of the product, its replacement, a price reduction or termination of the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users. <\/p><p class=\"ParrafoJustificado\">If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both of which are free of charge for the consumer, and which will be carried out within a reasonable time frame depending on the nature of the products and the purpose for which they were intended.<\/p><p class=\"ParrafoJustificado\">If, after the repair is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d86977 e-flex e-con-boxed e-con e-parent\" data-id=\"3d86977\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e3a57e9 e-con-full e-flex e-con e-child\" data-id=\"e3a57e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f607d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e1f607d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. CUSTOMER SERVICE AND COMPLAINTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-6b8eb7c elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6b8eb7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To file any complaint or claim with ELENA CASANOVA, the customer must contact the customer service department either by phone at 663 072 074 or via email at <strong><a href=\"mailto:contact@elenacasanova.es\">contact@elenacasanova.es<\/a><\/strong><\/p><p>In accordance with the EU Regulation on Online Dispute Resolution for Consumer Disputes and pursuant to Article 14.1 of Regulation (EU) 524\/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: <strong><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/strong> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b3f432 e-flex e-con-boxed e-con e-parent\" data-id=\"2b3f432\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d76b3df e-con-full e-flex e-con e-child\" data-id=\"d76b3df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c49355 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3c49355\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">13. APPLICABLE LEGISLATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-609e69a elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"609e69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"ParrafoJustificado\">These terms and conditions shall be governed by current Spanish legislation.<\/p><p class=\"ParrafoJustificado\">The language used will be Spanish.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Everyday Luxury had to begin somewhere<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-988882","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions | Elena Casanova<\/title>\n<meta name=\"description\" content=\"Please see Elena Casanova&#039;s General Terms and Conditions. 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