{"id":988518,"date":"2023-12-29T09:27:18","date_gmt":"2023-12-29T08:27:18","guid":{"rendered":"https:\/\/elenacasanova.es\/shipping-and-returns\/"},"modified":"2026-08-10T14:52:13","modified_gmt":"2026-08-10T12:52:13","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/elenacasanova.es\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<div class=\"vgblk-rw-wrapper limit-wrapper\">\n<h5>SHIPPING, EXCHANGES AND RETURNS POLICY<\/h5>\n<p>At www.elenacasanova.es, we want your experience to be clear, secure, and transparent. That&#8217;s why we&#8217;ve prepared this shipping, exchange, and returns policy with all the necessary information, fully complying with current legislation.<\/p>\n<h4>1. Shipping | Shipping zones and rates<\/h4>\n<p>We offer free standard shipping on all orders within mainland Spain. For shipments to the rest of Europe, a flat rate of \u20ac18 per order will apply.<\/p>\n<h4>Order processing and shipping<\/h4>\n<p>Orders are prepared once payment is confirmed.<\/p>\n<p>The standard preparation time is 1 to 7 business days.<\/p>\n<p>For personalized or made-to-order items, the specific lead time will be indicated before purchase.<\/p>\n<p>Estimated delivery times:<\/p>\n<ul>\n<li>Peninsular Spain and Portugal: 1-4 working days.<\/li>\n<li>Balearic Islands, Canary Islands, Ceuta and Melilla: 2-6 working days.<\/li>\n<li>Europe: 3-10 working days depending on destination.<\/li>\n<\/ul>\n<p>The maximum legal timeframe for any order is 30 working days.<\/p>\n<p>During special campaigns (sales, holidays or high demand), deadlines may be slightly extended.<\/p>\n<h4>Customs costs and external delays<\/h4>\n<p>Orders shipped outside the European Union may be subject to taxes or customs duties, which will be the responsibility of the customer.<\/p>\n<p><strong>Elena Casanova Puig<\/strong> is not responsible for delays caused by customs, strikes, holidays or other causes beyond her control.<\/p>\n<h4>2. Exchanges and returns<\/h4>\n<p>In accordance with Royal Legislative Decree 1\/2007, the customer has the right to withdraw from their purchase within 14 calendar days from receipt of the order, without needing to justify the reason.<\/p>\n<p><strong>Conditions for return or exchange:<\/strong><\/p>\n<ul>\n<li>The garment must be unused, with tags and in its original packaging.<\/li>\n<li>No returns are accepted for used, washed, or damaged items.<\/li>\n<li>For hygiene reasons, some personalized or intimate items cannot be returned except in the case of a manufacturing defect.<\/li>\n<\/ul>\n<p><strong>Defect notification:<\/strong><\/p>\n<p>In case of receiving a defective or incorrect product, the customer must report it within a maximum of 48 hours from receipt, including photographs and order details.<\/p>\n<h4>3. Return procedure<\/h4>\n<ul>\n<li>Send application to: <strong>contact@elenacasanova.es<\/strong><\/li>\n<li>Please indicate the order number and reason for return.<\/li>\n<li>Attach photos in case of defect.<\/li>\n<\/ul>\n<p>Shipping instructions will be provided upon request.<\/p>\n<p>Return costs will be borne by the customer, except in cases of error or defect attributable to the company.<\/p>\n<p>The customer must send the package with a tracking code to guarantee its receipt.<\/p>\n<h4>4. Refunds<\/h4>\n<p>The refund will be made within a maximum of 14 calendar days from the receipt and verification of the returned product.<\/p>\n<p>In case of error or defect, the original shipping costs will also be refunded.<\/p>\n<h4>5. Customer Responsibilities<\/h4>\n<ul>\n<li>Provide a correct and complete delivery address.<\/li>\n<li>Report any incidents or defects within the indicated timeframe.<\/li>\n<li>Follow the return procedure correctly.<\/li>\n<\/ul>\n<h4>6. Contact<\/h4>\n<p>For any questions regarding shipping or returns:<\/p>\n<p><strong>Email:<\/strong> contact@elenacasanova.es<br \/><strong>Phone:<\/strong> +34 663 072 074<\/p>\n<p>We are at your disposal to help you with anything you need.<\/p>\n<\/div>\n<p><!-- .vgblk-rw-wrapper --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-988518","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns | Elena Casanova<\/title>\n<meta name=\"description\" content=\"Check Elena Casanova&#039;s shipping, exchange, and return policy. 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